Generally for 1-2 days depending on the level of use. One child may spend 2-3 hours a day practicing and another about half an hour. You do not need to recharge the pencil every day it is used. It will let you know when it has no power left and needs to be recharged.

Check our website for book updates. Update

There may be a problem with the speaker. If it is a warranty case, our service will solve the problem. If your child had a good breakfast and put a lot of effort to find out where the sound is coming from, our service will try to solve the problem, but it is not certain. Do not unscrew the speaker yourself - contact us.

To turn the pencil on, press the power button for 3-5 seconds. The pencil will say hello to you and will be ready for use. If this does not work, the Pencil may be low on battery power. While the pencil is charging, the power button lights up with a steady red light. If this does not work, please contact us in any convenient way.

You haven't activated the book. There is one pencil - there are many books. Before changing the book, be sure to point the pencil at the cover - you will hear the name of the selected book - done!

Check the charging port, it may be loose. Show your child in advance how to insert the wire into the pencil. Gently, carefully, but confidently with the correct side. If the lessons didn't work, contact us in a convenient way.

Check the working end of the pencil for extra objects. Yeah, we've found all sorts of things in there.....

There are no time limits for international deliveries. We carefully prepare the order for shipment, fill out the necessary documents and hand it over to the carrier. Once the order is handed over to the transportation company, all responsibility for deadlines falls on the company. After crossing the border, responsibility is transferred to the local carrier or responsible authorities.

We are always ready to meet an unexpected impulse, but we are not omnipotent. Once the order is handed over to the transportation company, all responsibility for deadlines rests with the company.

We ship orders worldwide. To calculate the actual cost of shipping outside the EU and the method of payment, please contact us conveniently or place an order without prepayment. Our managers will contact you as soon as possible.

We cooperate with DHL transportation company. The cost of delivery is calculated according to the carrier's tariffs. Delivery time within the country is 3-6 working days.

On our website in the Tracking section. We also send you a tracking number after shipment, you can check the website of the transportation company for more details.

If your child is under 3 years old, it is ideal to start with the book Fun Alphabet. If your child is already familiar with the alphabet - Amazing Animals or Counting is a great place to start. Please note that we have a mini-set at a special price - a pencil + one book.

Yes, the pencil is purchased 1 time and will work with all of our publisher's books - those already on sale and those to be published in the future. All new book updates are available on our website in the section "Update."

Children develop at different speeds, so we have no rigid age requirements. Thanks to several working modes of presenting information in each book, it is possible to start from 1.5 years old and up to 6 years old. The books in the set are selected in such a way that the child does not lose interest for several years. Our products are not a weekly toy.

There is no need to buy additional batteries for the pencil. The pencil comes with an adapter - the pencil charges like a phone. Use the native adapter and do not leave the pencil charging overnight. All pencils are shipped with a medium charge and are ready to use. When the pencil runs out of power, it will tell you so and go to rest.

The pencil not only reads information from books, but can also play music and fairy tales. Since children have different ages and musical preferences, their playlist is formed by parents themselves. You connect the pencil to a computer (laptop), the device recognizes the pencil as a removable disk, and several folders will automatically appear on the screen. Go to the folder mp3 or "fairy tales", and upload here the files that you have previously prepared in mp3 format. After switching on the talking pencil, a short press on the "switch on" button will allow you to switch modes from books to music, for example. In "music" and "fairy tales" modes a long press on the "+" and "-" buttons will allow you to switch tracks

Yes, the pencil comes with a 1 year warranty against factory defect.All pencils are thoroughly tested before shipment, but if your pencil abruptly changes its mind, we will reason or replace it. Please contact us in any convenient way, describe the problem and provide details when placing your order.

We have a pencil repair service. Please contact us in any convenient way and describe the problem. In most cases a repair is possible. Remember that a pencil is an electronic device, so treat it accordingly - do not use it instead of a ball, sword, shovel, spoon or bath duck.

Magic)))